Terms & Conditions



Welcome to KelC Creative Sdn Bhd (961920U) official website. Please read these terms and conditions carefully before using the official website –https://www.kelccreative.com operated by KelC Creative Sdn Bhd (961920U) during your online purchase. All content, information, tools and services on this site are solely owned by KelC Creative Sdn Bhd.

Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms and conditions are applicable to all visitors, users and others including, but not limiting to vendors, merchants, contributors and/or browsers whom access or use our service. By accessing or using the service, you agree to be bound by these terms.


While you browse https://www.kelccreative.com or send an email to KelC Creative Sdn Bhd, you are in direct communication with us electronically and thus will receive responses from us electronically in return. KelC Creaitve Sdn Bhd communicates with all users via emails or postings on the website and/or social media platforms. You hereby agree that all agreements, notices, disclosures, and other forms of communication we provide to you electronically satisfy any legal requirement that such communications be in writing.


All images of individuals, products and places on this website belong to either KelC Creative Sdn Bhd or its licensor. Unless otherwise stated, all content found on this website including graphics, designs, logo, texts, photographs, videos, button icons, digital brochures, promotional materials, and images are the property of KelC Creative Sdn Bhd or its licensor, partners or affiliates and are protected by Malaysian and International copyright laws. Any unauthorised use of content or elements from this site is strictly prohibited and may violate copyright and trademark laws, and/or privacy laws, as well as publicity and/or communications regulations and statutes.

Information Accuracy & Prices

As much as KelC Creative Sdn Bhd provides the most accurate information on site, we do not guarantee that all product descriptions or any content of services are accurate, complete, error-free, credible or updated. 

KelC Creative Sdn Bhd is obligated to display product colours in the most accurate way possible, however the product colour may vary depending on your monitor display settings. Therefore, we are not held responsible for any discrepancy between the product colour displayed on our site and users’ perceived product colour.

The product and service prices displayed to you on KelC Creative Sdn Bhd’s site include taxes. We guarantee that there are no hidden costs or prices at checkout. All monetary transactions on the website are shown in MYR (Malaysian Ringgit) and are finalised.

Privacy policy

Collection of Personal Information: Please be informed that your personal data and other information provided in your registration or purchasing process will be recorded in KelC Creative Sdn Bhd’s database system. Personal data and information can include name, email address, contact number, shipping and billing address, password and IP address. However, financial transaction details including your credit card number, CVV number and card expiry date will only be collected by and disclosed to a third-party payment gateway, which indicates we do not have access to this area of information.

Uses of Personal Information: Your mobile device’s IP address associated with your online activity on KelC Creative Sdn Bhd’s website will automatically be disclosed to us. The IP address can help us learn more about the user’s browser and operating system. We intend to send product promotion and/or update emails to customers by using the personal information provided on KelC Creative Sdn Bhd’s site.

Secure Storage of Personal Information: It is our responsibility to ensure all personal information of our customers will not be misused, accessed, disclosed, abused, modified, destroyed, or transferred to other parties. Hence KelC Creative Sdn Bhd follows a set of security measures and the industry’s best practices to keep all information safe and secure. 

Updates on Privacy Policy: We reserve the right to modify our privacy policy whenever needed. Changes and clarifications will take effect immediately upon our posting on this website. If any changes are made to this policy, you will receive notifications through email regarding our policy revision. 

Your Access to and Control over Information: You may opt out of any future contacts from us at any time. All you need to do is contact us via the email address or contact number given on our site.

Age of Consent: By using this site, you represent that you are at least the age of majority in your state or province of residence. If you are the age of majority in your state or province of residence, you have given us your consent to allow any of your minor dependents to use this site.


Any disputes or claims relating to your use of KelC Creative Sdn Bhd’s service or products sold through KelC Creative Sdn Bhd’s website or other channels will be resolved by arbitration and not in court. KelC Creative Sdn Bhd and you agree that any dispute resolution proceedings will only be conducted on an individual basis instead of in a representative action.

Refund Policy for KelC Creative Sdn Bhd

You will receive the total refund within 7 working days.

  1. Send a WhatsApp message to +60143608643 by providing relevant information and reasons for refund. The information that must be included in the message is stated below:
    • Name
    • Reachable contact number
    • Invoice number
    • Payment Slip


  1. Allow 3 to 5 working days for the entire communication process of our confirmation of your refund to take place.
  2. The refund (with deduction of surcharge included) will be issued to the bank account associated with your card or to the bank account you have used to purchase the product or service of KelC Creative Sdn Bhd.


Contact Us

Should you have any queries or concerns about our terms or policies, please do not hesitate to contact us. We are more than happy to help you! Contact us here at 014-3608643 or info@kelccreative.com